Ratings & Reviews

Overall Rating

4(207 reviews)88.4% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Your Review

Submit a Review

Resident Reviews

Previous | Next
submitted by Dan - |Recommended: NoLook somewhere else — staff are always busy even when they're not doing anything, never available, office would be closed without notice and no note to let you know when staff will be back. GROSSLY EXPENSIVE AND RENT HAS NEVER STOPPED GOING UP way to make it affordable for normal people...NOT lots and complex NEVER SAFE during winter, their definition of cleaning the snow ice is equivalent to falling and breaking bones
response from property -Thank you for sharing your thoughts, Dan. We would love the opportunity to discuss your frustrations- would you be willing to stop by the office? Our team strives to maintain open communication with residents, even on the rare occasion that the office may be closed. Also, we would be interested in further details regarding where you live so we can address your snow removal concerns with our contractor and team.
submitted by Rose - |Recommended: NoGoing downhill — with more residents of all sorts , complex is getting crowded, rowdy, unrefined, feeling unsafe. seems like anyone who wants to rent here is accepted, regardless of set criteria. rent has never stopped climbing in the past 7 years I've been here. RIDICULOUS should set a cap, loyalty discount significant amount like 100 less per month for residents who've been here more than 5 years. office staff, new employees seem friendly enough old employees are uppity seem to throw all the work to the newbies. maintenance staff, aside from Todd and Dan, the others need some people skills. serious people skills. distribution of monthly calendars SHOULD BE DONE AT LEAST TWO DAYS BEFORE THE NEW MONTH BEGINS. even the online calendar link should be up 2 days prior to the new month. like right now, it's Feb. 3 but the online calendar is still Jan. 2017 and there's still no paper calendar available. there was already an activity last night spring wreaths that I missed due to lack of information
response from property -We are so sorry to hear your frustrations, Rose. Our rental rates are based on local market conditions. We do cap renewals at a 5% increase, at the very most, on top of an incentive offered to renew early. Would you be willing to stop by the office some time so we have the opportunity to address your concerns? Our team takes pride in the community and residents and strive for positive interactions with everyone. Also, recently the calendar has undergone a reformatting so for February it was distributed later than usual. We do have poster-sized calendars in the office and did send an email blast to keep residents informed of this. Please accept our apologies for the inconvenience.
submitted by Brandon S. - |Recommended: YesAmazing property, maintenance is wonderful. — It was rough at first getting in, but since we've moved in and gotten settled it has been much better. I've had good experiences with most of the neighbors and the maintenance guys are wonderful. Fitness area is great and always clean and the snow removal is awesome as well. I never have any worries.
response from property -The beauty of leasing a home is never having to worry about landscaping, maintenance, or snow removal! Plus- the added benefits of fun amenities. We are so happy that you have loved living at Liv Arbors.
submitted by Alexandra B. - |Recommended: NoKeep Looking if Possible — The community layout is great, the appearance of the place is kept, but the staff is lacking. Half of the time they don't answer phones during business hours, they don't call you back in a timely fashion at all, and they act like you're bothering them if you expect them to do their job. If you're looking for an attentive staff, keep looking.
response from property -Our team is so disappointed to read that you have not had the experience you have hoped. We strive to offer attentive customer service to each resident and guest who visits. Please know that you are never disturbing us and we are sincerely here to assist with any matters that require attention.
submitted by Shawn H. - |Recommended: NoArbors — First I was on the waiting list for an apartment, literally every time I checked which was weekly where I was at on the list, they were reviewing it and had to call me back. They never did. Been on waiting list for a garage since September, I was told several times they're included in a two or three bedroom apartment. Finally get the two bedroom apartment, however now this particular one doesn't include the garage. When if I ever get one, it'll be an additional 60. In addition, there's not enough or assigned parking so on many occasions I've had to park at the next building over.
response from property -Hi Shawn, We have been working with an extensive waiting list and often take time to double check any current or upcoming possible vacancies. It is possible we requested extra time to review your options to assure for accurate information. Garages are $60 and we have had a waiting list for these- quite a popular amenity in northern Michigan. If you would please feel welcome to reach out to the office team again (we noticed you only offered your last initial) we would be happy to take another look, as we have recently conducted a garage audit.
submitted by Jenny - |Recommended: NoUnprofessional — Back in August my boyfriend and I put ourselves on the wait list for an apartment in November. We were told that if we chose not to live at the Arbors, we would be refunded our money. Well, in September we decided that we were going to live at a different apartment complex and took ourselves off of the wait list. It's December, and I still haven't received my refund. I have e-mailed, my boyfriend has called, and I've stopped in and spoken with Theresa. Theresa has said that this money would be credited to my account never happened . When I told her that it was never credited, she said that I would receive a check also never happened . I've e-mailed all levels of management at the Arbors about this, and am getting zero responses back. It's not a huge amount of money, but it's the principle of it. Stop lying to me, stop avoiding me, and do what you said you were going to do.
response from property -Jenny, at Liv Arbors we appreciate every bit of feedback and daily we strive to give everyone a positive experience. We are sorry to hear that your most recent experience with us was not enjoyable. If you are still having problems with a refund please give our office a call at 231-932-9200. Sincerely, Liv Arbors
submitted by Dan - |Recommended: NoBad and good — Staff will never answer phones , cheap appliances.Dont make the same mistake i did .
response from property -Dan, there have been some recent changes to our staff and we hope that our daily communication has improved for you over these last few weeks. If there is something going wrong with your appliances we would like to get a maintenance team member over to the apartment to look at them. Please give the office a call at 231-932-9200 or email us a work order at livarbors@ipaliving.com and we can get someone over this week.
submitted by Lindsay H. - |Recommended: YesThe property is very well maintained and the people that live here are very friendly. — I love living at the Arbors. It is more expensive for the size of the units but everything is well taken care of and we feel very safe. They do a great job of making sure the complex is safe and we have not seen a police car or heard of any instances of violence or drugs on the property We have had a problem lately with a dog that we can hear barking when the owners are gone but otherwise we cannot hear our neighbors and they cannot hear us so that is great
response from property -Thank you for the feedback, Lindsay! We are happy to hear that you love Liv Arbors. If you continue to have a problem with our furry friends please let us know. We are here to help resolve any issues you may have with neighbors (including the dogs).
submitted by Katie B. - |Recommended: YesBeautiful Property with Friendly Staff — Liv Arbors is a safe and clean place to live. Friendly staff take pride in the upkeep of the landscape and provide a social calendar that will appeal to everyone. Additional soundproofing and residents who don't leave dogs unattended on the balconies would be a wonderful improvement.
response from property -We appreciate you taking the time to review our community. We are so happy to hear that your overall experience at Liv Arbors has been enjoyable. Please give us a call at 231-932-9200 if you continue to have problems with the pets around your apartment. We look forward to seeing you at the next resident event.
submitted by Kelly P. - |Recommended: YesI think living here is beautiful and peaceful — Its like we are in our own little world. We have everything we need right here, especially in the summer. My view from my back porch makes me feel like I don't even have neighbors, its so open and beautiful.
response from property -Year-round, we are always in awe of the stunning views displaying Northern Michigan's beauty! How fortunate to be surrounded by a nature preserve...and some top-floors even have a peek of the bay!
submitted by Suzan K. - |Recommended: YesThe Arbors is a great place to live — Parking at night is crowded. Otherwise I am very happy with my apartment. I am especially pleased with the Arbors becoming a smoke free property.
response from property -We are a smoke-free community and the response has been very positive! In regards to parking, we are excited to have opened a new lot last week. Also, if a garage is not included with residents' apartment homes, they are welcome to rent one. Thank you for the feedback!
submitted by Ryan W. - |Recommended: YesGreat Apartments and Better Community — I have lived at these apartments on two separate occasions and have loved every moment of it The staff is friendly, welcoming, and truly go the extra mile for their residents. The property itself is well kept and the amenities are amazing. I have rented all over Traverse City and believe that this rental community gives their residents the most for their dollar. It is nice to come home after a long day knowing that you can truly relax.
response from property -Thank you for taking the time to share your experiences, Ryan! The team appreciates hearing from long-time residents and are excited that you love living within our community.
submitted by Elizabeth T. - |Recommended: YesLove it — I feel like I live at a resort...
response from property -We are so happy to read this, as a resort-like atmosphere for our fantastic residents is the goal of our team!
submitted by Jack H. - |Recommended: NoThe staff is never in the office. They are completely unresponsive. — Do not live here.
response from property -We are sorry to read that you feel you have had difficulties getting ahold of the team, Jack. We maintain regular office hours and have multiple phone lines that are answered throughout the day. In addition, feel welcome to send us an email at arbors@ipaliving.com.
submitted by Lauren G. - |Recommended: YesFantastic — Great
response from property -Thank you, Lauren!

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of "Liv Arbors", its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by "Liv Arbors", its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose